Managing Remote Locations

Managing Remote Locations by Paul F. Taccini They are off in the distance.  You can’t see them directly.  Communication is often by video conference, phone, text, e-mail, fax and sometimes even snail mail.  It may be a new acquisition or a long time, stand-alone...

Listening to the Customer 101 by Paul Taccini

Daily, we have numerous opportunities to interact with customers. Since the goal, realized or not, is to satisfy our customer’s needs or desires, we must first determine who is a customer and what is their need. From a personal perspective, our life is filled...